Refund policy

We want every Meticulous Knitwear piece to feel considered and right. If something isn’t, here’s how we handle returns and refunds.

Returns

We accept returns within 30 days of delivery.

Items must be:

Unworn and unwashed
In original condition
With original tags attached

Sale and Final Sale items are not eligible for return or exchange.
If you believe a Final Sale item has a defect, please contact us before sending it back so we can review the issue.

Refund Options

Once your return is received and approved, you may choose:

A refund to the original payment method
Store credit

Refunds are processed within up to 10 business days.

If a return is due to a change of mind, the original shipping cost will be deducted from the refund.

Exchanges

We offer exchanges on eligible items, subject to availability.

If the requested exchange is unavailable, a refund will be issued automatically using your selected refund method.

Shipping

Return shipping is the customer’s responsibility unless the item is confirmed to be defective.
For verified defects, we will cover exchange shipping.
International customers are responsible for return shipping, duties, and taxes unless the item is defective.

Defective or Incorrect Items

If you receive an incorrect or defective item, please contact us within 10 days of delivery.

Because knitwear and natural fibers evolve with wear, we review defect claims case by case.
Normal wear, including pilling, stretching, or changes caused by use, is not considered a defect.

When a defect is confirmed, we will offer a replacement or refund.